Returns & Exchanges

At Kenneth Cole, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns of unworn, unwashed, and undamaged items within 30 days of the original purchase date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email.

3

Pack Your Items

Securely place your items in the original packaging, ensuring all tags are attached, and affix the return shipping label to the outside of the box.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing