Frequently Asked Questions

Everything you need to know about shopping with Kenneth Cole.

What is your return policy?

We accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier’s website to monitor your delivery progress.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options such as Klarna or Afterpay.

How do I determine my size?

We provide a comprehensive size guide on every product page to help you find the perfect fit for our footwear, apparel, and accessories.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return the items once received.